Privacy Policy

This Privacy Policy governs your use of the Jelo platform and website. It is an agreement between Jelo (“Company”, “we”, “us”, or “our”) and you, the user, on behalf of yourself and the entity (customer or supplier) for which you are visiting this Site.

This policy informs you of our practices regarding the collection, use, and disclosure of Personal Information when you use our website, software, or support services.

1. Scope and Consent

You are not required to provide personal information to visit our website. However, by becoming a registered member or using the Jelo platform, you acknowledge that you have read and consent to the practices described in this statement.

We may update this statement periodically. Your continued use of Jelo after updates are posted constitutes acknowledgement of the revised terms.

2. Information Collection

We collect two types of information: Personally Identifiable Information (PII) and Non-Personally Identifiable Information.

Personally Identifiable Information

• Account Data: Company name, contact name, telephone number, business address, and email address.
• Customer Content: As part of providing our SaaS services, we store data regarding your customers (e.g., names, contact details, and preferences) that you or your customers input into our system.

Non-Personally Identifiable Information

• Cookies: Small text files used to track site activity. You can disable these in your browser, though some features of Jelo may become unavailable.
• Log Files: Automatically collected data including IP addresses, browser types, ISP, operating system, and date/time stamps.
• Children’s Privacy: Jelo does not offer services to children. We do not knowingly collect PII from individuals under 18. If such data is processed as part of our contractual obligations, we take measures to de-identify or anonymize it.

3. How We Use Your Information

We act as a Controller for your account data and a Processor for the customer data you upload.

• Service Provision: To authorize access to screens, data, and tools.
• Communications: To send system updates, billing notices, and requested promotional materials to your clients on your behalf.
• Support: To provide technical assistance and troubleshoot issues.
• Compliance & Security: To protect against fraud, comply with legal processes, and defend our legal rights.

4. Sharing and Disclosure

Jelo does not sell your data. We share information only in the following circumstances:

• Third-Party Service Providers: We use limited sub-processors for data storage (e.g., cloud hosting), transmission, and professional advice. These parties are bound by contracts to restrict data use.
• Payment Processing: We do not store credit card information. Payments are handled by secure third-party processors (e.g., Fullsteam Operations LLC).
• Legal Requirements: We may disclose information if required by law or to meet national security/law enforcement requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your PII may be among the transferred assets.

5. Data Security and Storage

• Security: We follow industry standards to protect data during transmission and at rest. While we use commercially acceptable means to protect your information, no method of electronic storage is 100% secure.
• Breach Notification: If we learn of a security breach, we will attempt to notify you electronically so you can take protective steps.
• Retention: We retain personal data for as long as necessary to fulfill service purposes, comply with legal obligations, and resolve disputes.

6. Your Rights and Choices

We provide you with control over your data:

• Opt-out: You may unsubscribe from marketing emails via the "unsubscribe" link or by contacting us directly.
• Access & Correction: You may request a summary of the personal data we hold about you and ask for corrections or deletions.
• Jurisdictional Rights: Residents of certain regions (e.g., California, EU) may have additional rights regarding data portability and the right to complain to local authorities.

California Privacy Rights (CCPA)

California residents have the right to:

• Request categories of personal information collected.
• Request deletion of personal information.
• Opt-out of the "sale" of personal information (Note: Jelo does not sell your personal information).
• Receive non-discriminatory treatment for exercising these rights.

7. International Transfers

Jelo is operated from the United States. If you are visiting from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

8. Contact Information

For inquiries regarding this policy or to exercise your data rights, please contact our Compliance Director: