Support
Help with the Jelo POS app for iPhone and iPad, the point-of-sale app that connects your store to your Bluetooth card reader. Real people, no phone trees.
Contact us
Phone
(786) 543-9800Monday to Friday, 9:00 AM to 6:00 PM ET. Leave a voicemail after hours and we call back the next business day.
When you reach out, include the name of your store, the device you are using, and what you were doing when the problem happened. Screenshots help.
Getting started
Sign in with your Jelo account
Open the app and sign in with the same email and password you use for Jelo on the web. If your practice has more than one location, pick the store this device belongs to.
Turn on Bluetooth
On your iPhone or iPad, open Settings and make sure Bluetooth is on. The app will ask for Bluetooth permission the first time it looks for a reader. Tap Allow.
Power on the card reader
Hold the power button on the terminal until the status light turns on. A fully charged reader stays on for a full business day; charge it overnight with the included cable.
Pair the reader in the app
Go to Settings, then Card Reader, then Connect. Select your reader from the list. When the status shows Connected, you are ready to take payments.
Take a payment
Ring up the sale, tap Charge, and hand the terminal to the customer to tap, insert, or swipe. The receipt is emailed or texted to the customer and saved to the sale in Jelo.
Troubleshooting
More resources
- General Jelo FAQ for pricing, HIPAA, and go-live questions.
- Privacy Policy and Terms of Service.
- Contact page for sales and everything that is not app support.