Questions, answered.
Everything you need to know about Jelo, billing, security, and what happens after you schedule a demo. Can’t find what you’re looking for? Talk to us.
Jelo is an EHR and practice management system for independent optometrists and optical practices. Your team can book a visit, chart the exam, order glasses and track the claim in one place.
Per location. A location costs $300 a month, or $3,000 a year paid upfront. That includes unlimited doctors and staff, so adding someone to your team doesn’t raise your subscription price.
Yes. You can ask Jelo’s assistant about your practice, review coding suggestions during an exam, and use the optional AI biller to submit claims and follow up on payments. The AI receptionist, scribe, pre-exam summaries and conversational follow-up agent are still in development.
Data migration is free. Once we’ve confirmed which records you’re moving and your data is ready, platform setup takes 3–4 calendar days for one location or up to 7 days for multiple locations. We’ll check a sample of your records with you before you switch.
The platform subscription covers your core billing tools. If you want Jelo to handle claims for you, the optional AI biller costs 10% of the insurance payments you receive. Ask about taxes, third-party charges and any monthly fee for not using Jelo’s payment processor. There’s no cancellation fee; your order form explains how prepaid fees are handled.
Yes. We offer a Business Associate Agreement (BAA), encrypt the database and back it up daily. You control which records each team member can access based on their role and location.
It’s a free, 40-minute demo built around your practice. Tell us what slows you down, like turning an exam into an invoice or chasing an unpaid claim. We’ll walk through it in Jelo, then send you a written summary of what fits, what’s missing, what it costs and what switching would involve.