What’s new in Jelo
Recent product launches, current availability and the features planned next. Launch dates below use the month confirmed by the Jelo team.
At a glance
| Topic | What to know |
|---|---|
| Live AI | AI biller, in-app assistant and clinical support. |
| In development | AI receptionist, AI scribe, exam prep and follow-up agent. |
| Upcoming scribe | Starting at $70/month as an optional add-on; not available yet. |
| Other planned capabilities | E-prescribing and direct device integrations are not available yet. |
· Jelo AI assistant launched
The in-app assistant and clinical support are live. Ask about practice records, prepare supported actions for confirmation and use the exam assistant with clinician review. Review access and enabled capabilities for your practice during setup.
· VisionWeb integration launched
Connect your VisionWeb account to the optical lab-ordering workflow. Available labs and catalog options depend on the accounts connected to your practice.
· AI biller launched
Jelo AI provides optional end-to-end insurance billing: preparing and submitting claims, working denials and appeals, and following up on payment. The service costs 10% of insurance reimbursements received, separate from the platform subscription. The billing fee applies only to insurance reimbursements received. No billing fee is charged for denied claims that receive no reimbursement.
The AI biller is live. No billing fee applies to denied claims with no reimbursement. Review your payer list and enrollment requirements during setup.
Available for multiple locations
Multi-location is available now. Set up your offices, staff permissions, stock and location-specific workflows, with a separate subscription for each paid location.
Plan your multi-location setup
On the roadmap
AI scribe, AI receptionist, exam prep and the follow-up agent are in development. The upcoming scribe starts at $70/month. They are not available yet, and no fixed launch date is announced.
AI scribe plans · AI receptionist plans
E-prescribing is coming and is not available yet. Jelo currently supports drug prescriptions by printing and signing. No release date has been announced.
Current prescribing workflow and e-prescribing plans
New practice resources
Guides and worksheets cover starting a practice, evaluating software, inventory counts, claim follow-up, recall and local marketing.
What the launch labels mean
Available means the product or connection has launched within the scope described on its page. Planned identifies roadmap work that should not be treated as available for your current operating requirements.
The months above are the launch periods confirmed by the Jelo team. They do not establish a specific release day or a complete history of every software change. Multiple-location support is available, but no launch month is assigned here because one has not been confirmed.
Prepare the relevant setup before using a new connection
For VisionWeb, review the location account, linked labs and available catalogs. For the AI biller, bring the payer list, enrollment questions and the records your practice needs to supply. A launch announcement does not mean every external account has already been configured for your practice.
For the AI assistant, review the staff role, office context and confirmation card before executing a supported action. Clinicians review exam suggestions. The available assistant is distinct from the planned scribe and receptionist, even though all of them involve AI.
Keep platform and service fees separate
The live AI biller costs 10% of insurance reimbursements received, separately from the platform subscription. Patient-payment processing is also separate. The in-app assistant and clinical support are live; availability does not make every optional service part of the subscription.
Use pricing to review the platform and separate charges. If a roadmap product is essential to a purchase decision, obtain a current availability and scope answer rather than relying on a planned release window.
Choose the next guide for your role
Optical staff can start with inventory and lab handoffs. Billing staff can review remittances and unresolved work. Practice managers can use the evaluation worksheet to record setup requirements and evidence of readiness.
Frequently asked questions
Which Jelo AI features are live?
Jelo AI Biller, the in-app assistant and clinical support are live. Optional AI billing costs 10% of insurance reimbursements received, separate from the platform subscription. AI Receptionist, AI Scribe, exam prep and the follow-up agent are in development. The upcoming scribe starts at $70/month; confirm final scope before purchase.
Are release dates confirmed for the planned agents?
No fixed launch dates are announced for the receptionist, scribe, exam prep or follow-up agent. Confirm current availability before relying on them for an operating requirement.
Does AI billing cost extra?
Jelo AI provides optional end-to-end insurance billing: preparing and submitting claims, working denials and appeals, and following up on payment. The service costs 10% of insurance reimbursements received, separate from the platform subscription. The billing fee applies only to insurance reimbursements received. No billing fee is charged for denied claims that receive no reimbursement.